Full-Time, Part-Time
London Borough of Newham, London Borough of Tower Hamlets
Posted 8 years ago

 

Job Description
Title Care Assistant  
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Reports to Care Manager
Salary Negotiable(Based on Experience)

 

Purpose of role: To support customers with all aspects of their day to day living, so they can enjoy the best possible quality of life. Providing care and support is both a challenging and rewarding experience. You will mostly work alone with the customer in their home. Compassion, good communication skills and a calm and caring manner are essential for this important role in our company. Key responsibility Safely provides compassionate care and support that is centred on the individual needs and wishes of each customer. Respect customers’ choices and promote their dignity at all times. You may be the only person the customer sees over a period of time, it is therefore essential to report any changes or causes for concern to your line manager promptly. You need to be clear about when to seek help and advice in order to keep customers safe and promote their well-being.

Skills required

You’ll need:

  • the ability to relate to people from a wide variety of backgrounds
  • skills in communicating with tact and sensitivity
  • the ability to remain calm under pressure

Depending on the role, you may need to cope with challenging behaviour.

Duties

Care and support: Give non-discriminatory care and support that values the diverse and unique qualities of each customer. See the whole person and not merely a list of care needs. Carefully listen and observe how customers prefer their care and support to be delivered on a day to day basis. Help them make their own decisions and to be as independent as possible. Follow instructions in the care and support plan which has been agreed with each customer. This may include:

All aspects of personal care
  • Showering and bathing
  • Dressing and grooming
  • Toileting and continence care
  • Teeth and dentures
Medicines
  • Showering and bathing
  • Dressing and grooming
  • Toileting and continence care
  • Teeth and dentures
Eating and drinking
  • Helping the customer to plan what to eat and drink
  • Gentle encouragement and help to eat and drink well
  • Shopping, preparing and serving food and drinks
  • Clearing the table, washing up and keeping the kitchen area clean and tidy;
  • Agreeing with the customer how to store food safely and dispose of out of date produce
Safely using aids and personal equipment in a manner that respects the dignity of customers.
  • Standing and walking frames
  • Wheelchairs, manual and electric hoists
  • Sliding sheets and moving boards
  • Hearing aids and other physical aids
Housework
  • Washing floors, vacuuming and sweeping
  • Laundry and ironing, making beds and changing the linen
  • Dusting and general tidying
Social and physical activities or mental stimulation
  • Answering the door and greeting visitors
  • Answering emergency bells and the telephone
  • Writing cards and letters or emails
  • Taking a customer out shopping, to see their friends or to other activities
  • Hobbies and recreations such as reading, photo albums, games, etc
Supporting a customer through temporary and terminal illness
  • End of life care
  • Hospital appointments
  • Liaising with community health support and families Recording and reporting
Record and report all relevant customer information
  • The care and support that you provide and assistance with medicines
  • Changes to a customer’s condition or other concerns
  • Faulty equipment or hazards in the home
  • Response to emergencies, accidents and incidents
  • Safeguarding matters

Job Features

Job Category

Care Assistant

Reports To

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Salary

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Job Hours

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Career Path And Progression

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